Holic players:

Regarding the expressmail issue,please read the official announcement below:

Greetings,

Seems like there may be a problem with the mail system at the moment. Items and gold are not getting to the mail recipent and people are losing thheir loot. *gasp*

We would like to request that from this moment on, you refrain from sending mail until we have the situation resolved. Those who have already experienced losses, previous to reading this message, please send in a 1:1 Customer Inquiry including the following information:

1. The exact character name of the expressmail SENDER
2. The exact character name of the expressmail RECEIVER
3. The amount of gold / the name of the items that were sent
4. The time and date (approximate if necessary) the mail was sent

(note: We have the exact timeframe which the losses began to happen, and appropriate measures to figure out whether mail was sent or not. Please do not send in mail containing a false claim as we want to spend the time investigating accounts which actually experienced this issue. Show courtesy for your neighbors.)

Please be mindful of our User Agreement which states that no reimbursements are ever guaranteed even in the event of a server malfunction. In any case, we still wish to investigate your issue to the best of our ability in order to confirm your losses and reimburse them. We ask only that you remember reimbursement is not guaranteed. We are truly sorry for the inconvenience and thank you for your patience and understanding.

Regards,
Holic Team USA