If you get stuck at the loading bar after patch 5028, please check whether your password is longer than 14 characters.
If it is, retrieve your password at https://account.91.com/common/forgetpw.aspx?flag=co. The new password you get from this page will be limited to 14 characters which meet the requirements. Just use the new password to log in.
If you can#DY#t retrieve your password on the page for any reason or your login problem isn#DY#t solved even though you have retrieved your password, please don#DY#t hesitate to contact us via Live Support.
