According to Pacific Epoch, the Chinese game company Shanda has been forced to pay 5000 Yuan (around US?680) and apologize to a player for removing six virtual assets from his The World of Legend account.
Shanda (Nasdaq: SNDA) has been ordered to pay RMB5,000 and apologize to a gamer of its in-house developed MMORPG The World of Legend for taking away his virtual tools, reports Changsha Evening Newspaper. The gamer surnamed Zhang discovered six virtual items, worth more than RMB1,500, missing from his game account on November 22, 2006 and contacted Shanda regarding the disappearance. Shanda said that the company had taken the items in accordance with a police investigation regarding the sale of stolen virtual items. According to the report, Shanda failed to follow police instruction and return the items after the investigation ended. Having spent much time away from the game, Zhang said he plans to take Shanda back to court. This time he plans to sue for the RMB150,000 he claims to have spent in the game during the past five years. Zhang sued Shanda in the Hunan Qiyang People#DY#s Court.
This is going to go on record as the most expensive customer support case in online gaming to date.
News Original From: Pacific Epoch
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