Several new additions have been made to the FINAL FANTASY XI GM Policy and can now be viewed from Rules & Policies. In addition, many of the original sections have changed, so please be sure to take a look.
You can also view details regarding the user agreement, online manners, and support staff from Rules & Policies.

Click here for the "GM Policy."
*The GM Policy can also be searched through Q&A.

"User Agreement." / "Online Manners." / "Support Staff."

source: http://www.playonline.com/ff11us/index.shtml